Shipping

How should I send my damaged equipment?

Firstly, pack the equipment in a cardboard box that will give enough room for any packing to absorb motion that should be imparted to the box by couriers or the mailman.  With binoculars, for example, a box that is roughly twice each of the dimensions of the binoculars is good.  If the binoculars are in a case and when you shake the case you can hear/feel the binoculars moving, then some packing material in the case is also required. Wrap the binoculars in bubble wrap and ensure that the binoculars do not move in the shipping box.  For some small telescopes a cardboard tube works well, with the scope rolled up in bubble wrap. There should be at least five centimetres of packing between the ends of the scope and the press on plastic ends. The plastic ends should be then securely be taped into place.  If after packing the box bulges, then you should repack it in a larger box!

 

The rule is that you should never let the sides or ends of the equipment touch the inside of the shipping box. Always err on the side of caution and overdo the bubble wrap!  The repaired equipment will be sent back to you in the same box and you don't want it damaged by couriers before you even get it back.

 

E.G.  If you have a standard 7X or 10X 50mm binocular, your box dimensions should be at a minimum:

 300mm Long X 100mm High X 250mm Width

 

Australia Post has various size boxes that can be used.

 

Even with adequate packing things can be damaged in transit.  In over 20 years of repairs I have seen boxes with dirty boot marks (full boot print, including shoe size) and even a $3K telescope with a hole right through it from a forklift.  If you look at the picture of the spotting scope below, you will see how not to pack a $1500 item.  In transit half of the address was ripped off and it was a 20 minute job to carefully unstick the wadded up portion of the address to determine the return addressee.  There was no note enclosed with the scope, so it made the job even harder to identify the owner.  THIS IS A PRIME EXAMPLE OF HOW NOT TO PACK A PIECE OF OPTICAL EQUIPMENT!!!

 

Nowadays Australia Post has a tracking number on all parcels registered for postage.  Take a note of this number which appears on your receipt as it can be used on their website to find a missing parcel.  You can also send it by Registered Mail but an extra charge applies.  Australia Post website has a postage calculator if you are concerned about the cost of mailing.

 

NOTE:  A SINGLE LAYER OF BUBBLE WRAP AND/OR A POST OFFICE PADDED BAG IS NOT ENOUGH!!

 

 

LIMITED WARRANTY ON REPAIRED ITEMS

 

All repairs are warranted for a period of 90 days from the date of shipment.  This warranty only applies to those parts which were found to be defective and repaired at that time. 

 

This warranty does not apply where damage is caused by other factors including, without limitation:

 

  1. Normal wear and tear.
  2. Abuse, mishandling, accident or failure to use correctly.
  3. Exposure to moisture (including rain, rivers, oceans, fog & mists).
  4. Infiltration of foreign particles.
  5. Servicing or modification by other servicing agents or persons.
  6. Use of the item with incorrect accessories, attachments or devices.
  7. Shipment or other means of transit, including postage. (Control of the item cannot be maintained once it has left the hands of ROPTR for return via post or courier.)

 

NOTE:  Return mail is every Monday, Wednesday and Friday (except Public Holidays and where Express mail is requested). 

 

Please contact Roger on 0425 709 508 for the shipping address for courier delivery to ensure timely receipt. 

What you don't see from the outside...

One layer of bubble wrap is not sufficient!  5cm thickness is the minimum I would recommend.